We understanding how frustrating and upsetting it can be to leave something behind. Please let us know as soon as possible if you have misplaced an item. We will only contact you proactively if we can identify the probable owner and we have your contact details. If you are part of a group or booked through a third party, we will contact the organiser or agent.
We reserve the right to regard an item as abandoned if we have not heard from you within 7 days of departure.
Returning your Property
Eddrachilles is remote and it’s difficult to collect missing property from the hotel. We can post the item (standard post) or you can arrange for a courier to collect. There is no local post office at Scourie at present so we can’t offer recorded or special delivery with the Royal Mail. We cannot accept liability for any item in transit.
It’s usually best to have items sent to your home address.
Most guests choose to refund the costs of returning an item.
We do not accept any liability for your personal possessions and we would encourage all guests to consider travel insurance, and to list expensive items such as cameras and jewellery with your insurer .
It is also worth checking any household possessions insurance which you may have. Some offer cover for items while in your care at a temporary location.