Booking policies
To make a reservation
For your convenience, we have online booking. This is available currently for the 2024 season. Our best rates including discounts for multiple nights are available exclusively to those who book directly through this site.
As a small hotel we like to answer enquiries by phone or email. Please call us on 01971 502080, email info@eddrachilles.com or use the contact form here
Please note, we have a separate policies for any group bookings which we define as any booking requiring five or more bedrooms. Please contact us for details and to discuss you requirements.
Confirmation
To confirm a booking, a deposit of £100 must be paid for each room.. The deposit is the same irrespective of the length of your booking.
Your deposit is normally refundable for cancellations more than four weeks before the start of the booking, less an administration charge of £10. If the cancellation is within four weeks of your booking then the deposit is non-refundable.
We recommend that all guests consider travel insurance from a reputable broker. Some travel insurance policies now include insurance for COVID infections. If you want this cover, please tell your broker before purchase.
Cancellation Policy
2024 bookings are made on the following terms and conditions:
If you decide to cancel your reservation more than four weeks before the check-in date, we shall return your deposit less a £10 administration fee.
If you decide to cancel your reservation within four weeks of the check-in date, we shall retain your deposit.
For no-shows, cancellations or curtailments on or the day before arrival, we also reserve the right to charge 100 per cent of the original booking unless we can re-let the room(s).
Should it become necessary for us to cancel a booking we will contact you immediately. Your deposit will be refunded in full without deduction of the administration fee. For cancellations by us more than four weeks before the check-in date our liability will not extend beyond these conditions.
If the cancellation by us is within four weeks of the check-in date, and the costs of bed & breakfast which you are charged at an alternative local 3 star or equivalent hotel is more expensive than the rate agreed for your booking with Eddrachilles Hotel, we will pay the difference for the first night of your stay (date as specified in your booking with us). Our liability will not extend beyond these conditions.
Rooms
We offer a choice of Sea View or Courtyard View rooms at booking. We will note preferences but we cannot guarantee a particular room other than the choice of view. We can offer a choice of twin bed or super-king-double bed configurations in four rooms. The other six rooms have king sized double beds.
While some of our rooms have step free access on the ground floor, and guests using wheelchairs have happily stayed with us, we do not yet have a fully compliant wet room or similar bathroom. Please call us to discuss your requirements in confidence- we will do our very best to assist.
Check-in
Check-in for our rooms starts at 3.00pm (1500) each day and check out is normally by 10.30 am (1030).
Pets - Dogs
Well-behaved and fully socialised dogs are welcome at Eddrachilles Hotel and five bedroom rooms are allocated as dog-friendly. If you wish to bring your dog(s) with you, please call to check availability for dogs on the dates you wish to stay BEFORE booking.. We reserve the right to refuse entry without compensation for guests with unbooked dogs.
Please note that visiting dogs may meet the resident cats and dogs of Eddrachilles or other guest dogs. We want the experience to be pleasant for all concerned. If your dog is nervous of other dogs or strangers or dislikes cats, please discuss before booking. .
Calm and quiet dogs are allowed in the upper dining room and in the public areas of the hotel. We even provide complimentary sausages for dogs at breakfast. However, we do operate a “three barks” and a “no wandering in the dining room” rule during meal service to avoid disturbing other guests. No-one wants to do that walk of shame.
A single £15 charge for each dog staying in a guest bedroom will be made (per booking). We ask that you notify us in advance of all dogs accompanying you even if you do not intend bringing your dog(s) into the hotel. We do not normally permit more that two dogs in any one bedroom and we aim to keep the maxium number of dogs staying at the hotel on any night to three.
Please keep your dog(s) off the guest bedding and furniture and do not wash them in the guest baths or showers. We are happy to provide dog beds or a cover blanket and towels for your dogs throughout your stay. A warm water, outdoor pump system for washing muddy paws and fur is available on request and complimentary quality canine shampoo can be supplied.
Children
With regret, we no longer accept bookings with children under the age of 12 years old.